Terms/Returns/Warranty

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (Yellow Wrapping).

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@buschbeck.ca.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@buschbeck.ca

Shipping

To return your product, you should  ship your product to: 110 Norfinch Drive ,North York, ON M3N 1X1 Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $150.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations are only accepted  before any goods have been despatched. If the order has been despatched prior to the cancellation, the returns procedure will apply. If the procedure is not followed, the order will be considered valid and the Customer will remain liable for the full payment. Cancellations can be made either by telephone or by e-mail directly with Buschbeck Canada. Please remember, order despatch normally takes place the same day as payment is processed.

The customer acknowledges and agrees that the Processing Fee 3.5% (Third Party) of the order, is NON-REFUNDABLE. Processing Fees will not be returned if the customer cancels the order.

The Buschbeck BBQ / Outdoor Fireplace is warrantied for a period of 2 years from date of purchase. 

The Warranty covers major structural cracks that occur as a result of a manufacturing defect that prohibit the unit being used for its intended use, but excludes damage caused by excessive heat or overloading (See assembly instructions). 

Small hairline cracks are considered normal, are non-structural and do not constitute a claim. 

Warrantee excludes normal wear and tear as would be expected in a masonry cooking device, and is limited to replacement parts and delivery freight only. 

Our 2 year warranty applies to claims regarding any fault, defect or failure occurring as a result of the manufacturing process.